Privacy Policy

Effective 19 October 2026

This policy explains what personal data Solvex Automation Private Limited ("Solvex", "we", "us") collects, why, and what you can do about it. It covers our website solvex.com.np, our Facebook Page, our Instagram account and the Meta app "Solvex Automation" we use to manage them.

What we collect

• Contact form and email. Your name, email address, company name (if you give it) and the message you write.
• Facebook and Instagram. When you message, comment on or mention our Facebook Page or Instagram account, Meta shares with us your public name or username, profile picture, your Facebook or Instagram ID for our Page, and the content of your message or comment, including any attachments you send.
• Technical data. Our hosting provider, Cloudflare, processes your IP address, approximate country and browser details to deliver the website, keep it secure and show the right edition for your country. We do not use analytics or advertising cookies on this website.

How we use it

• To reply to your enquiries, messages and comments, including replies prepared with the help of automated workflows and AI tools.
• To publish and manage posts on our own Facebook Page and Instagram account.
• To provide services you ask us for and to keep records required by Nepali law (for example invoices and contracts).
• To keep our website and systems secure.

We do not sell personal data, and we do not use data received from Meta for advertising or to build profiles of people.

Who we share it with

Only with service providers that help us run the services above, under their own privacy and security terms:

• Meta Platforms, which operates Facebook, Instagram and Messenger.
• Cloudflare, which hosts this website.
• n8n, the automation platform that runs our workflows.
• AI model providers (such as Anthropic, OpenAI or Google), when a message is processed to draft a reply. Their business terms do not allow them to use this data to train their models.
• Google (Gmail and Google Workspace), which we use for email and records.

Some of these providers store data outside Nepal. We may also disclose data when Nepali law requires it.

How long we keep it

• Messages, comments and enquiries: up to 12 months after our last contact with you, unless they become part of a project.
• Client records such as contracts and invoices: as long as Nepali tax and company law requires.
• Cloudflare's technical logs: a short period set by Cloudflare.

Your rights

You can ask us to show you the personal data we hold about you, correct it, or delete it. Under Nepal's Individual Privacy Act, 2075 you also have the right to have your personal data kept private and used only for the purpose it was collected for. Email us at the address above and we will reply within 30 days.

To delete data we received through Facebook or Instagram, follow the steps on our data deletion page.

Security

We limit access to personal data to people who need it, use encrypted connections (HTTPS) and keep access tokens for Meta and other services in protected credential storage, never in our website code.

Children

Our services are for businesses. We do not knowingly collect data from children under 16.

Changes

If we change this policy, we will update the date at the top of this page.